Terms of Service

01Definitions

Throughout these Terms, the following definitions apply:

• “Demando,” “we,” “us,” or “our” means Demando Inc., a Delaware corporation.
• “Platform” means the Demando software application, website, APIs, and all related services accessible at getdemando.com.
• “You” or “Customer” means the individual or business entity that creates an account and uses the Platform.
• “User” means any individual who accesses the Platform under your account, including you and any team members you authorize.
• “Content” means any data, text, files, information, or other material you submit to, upload to, or create using the Platform.
• “Lead Data” means contact information about third parties — including names, email addresses, company names, and job titles — that you import, upload, generate, or access through the Platform.
• “Subscription” means your paid plan for access to the Platform, as described on our pricing page.
• “Agreement” means these Terms of Service, together with our Privacy Policy and any order forms or agreements between you and Demando.

02Acceptance of terms

By accessing or using the Platform, you confirm that:

• You are at least 18 years old
• You have the legal authority to enter into this Agreement on behalf of yourself or the business entity you represent
• Your use of the Platform will comply with all applicable laws and regulations
• You have read and agree to these Terms and our Privacy Policy

If you are using the Platform on behalf of a company or organization, your acceptance of these Terms binds that company or organization. You represent that you have the authority to do so.

03Account registration

Creating your account

To use Demando, you must create an account by providing accurate and complete information including your name, email address, and company name. You agree to keep this information current and accurate.

Account security

You are responsible for maintaining the security of your account credentials. You must not share your password or allow others to access your account except for authorized Users under your Subscription. You agree to notify us immediately at team@getdemando.com if you suspect unauthorized access to your account.

You are responsible for all activity that occurs under your account, whether or not authorized by you. Demando is not liable for any loss or damage arising from unauthorized use of your account.

One account per user

Each individual User must have their own login credentials. Sharing login credentials across multiple individuals is not permitted.

04Subscription and billing

Subscription plans

Demando offers subscription plans as described on our pricing page at getdemando.com/pricing. Features and usage limits vary by plan. By selecting a plan, you agree to pay the applicable fees.

Free trial and free tier

We may offer a free trial or limited free access to the Platform. Free access is provided at our discretion and may be modified or discontinued at any time. We reserve the right to require payment information to access certain free features.

Billing and payment

Subscriptions are billed in advance on a monthly or annual basis, depending on your selected billing cycle. All payments are processed through Stripe. By providing payment information, you authorize Demando to charge your payment method for all fees due.

Fees are non-refundable except as expressly stated in these Terms or required by applicable law. If a payment fails, we will attempt to notify you and may suspend your account until payment is resolved.

Price changes

We may change our subscription prices from time to time. We will give you at least 30 days’ notice before any price increase takes effect. Your continued use of the Platform after a price change takes effect constitutes your agreement to pay the updated price. If you do not agree to a price change, you may cancel before the change takes effect.

Cancellation

You may cancel your subscription at any time from your account settings. Cancellations take effect at the end of your current billing period. You will retain access to the Platform until the end of your paid period. We do not provide prorated refunds for mid-cycle cancellations unless required by applicable law.

Refunds

All fees are non-refundable except in the following circumstances:

• We materially fail to provide the service described and are unable to remedy the issue within a reasonable time
• Required by applicable consumer protection law in your jurisdiction
• We terminate your account without cause

To request a refund, contact us at team@getdemando.com within 14 days of the charge.

Taxes

Subscription fees do not include applicable taxes. You are responsible for all taxes, levies, or duties imposed by taxing authorities in connection with your purchase, except for taxes on Demando’s income.

05Permitted use

Subject to these Terms and your Subscription, Demando grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Platform for your internal business purposes during your subscription period.

Permitted uses include:

• Building and managing lead lists for B2B outreach purposes
• Creating and running automated email outreach sequences to business contacts
• Generating AI-assisted content for sales and marketing purposes
• Tracking pipeline and managing customer relationships using our CRM features
• Connecting third-party integrations as supported by the Platform

06Prohibited use

You agree not to use the Platform to:

Legal violations

• Violate any applicable law, regulation, or third-party rights
• Send unsolicited commercial email (spam) or any communication that violates CAN-SPAM, GDPR, CASL, or any other applicable email or anti-spam law
• Process or use personal data in violation of applicable privacy laws including GDPR and CCPA
• Engage in any fraudulent, deceptive, or misleading activity
• Violate the terms of service of any third-party service connected to the Platform (including Apollo, HubSpot, Gmail, or Outlook)

Platform misuse

• Attempt to reverse engineer, decompile, disassemble, or otherwise derive the source code of the Platform
• Access the Platform through automated means (bots, scrapers, or crawlers) except as expressly permitted by our API terms
• Use the Platform to develop a competing product or service
• Resell, sublicense, or otherwise provide access to the Platform to third parties without our written permission
• Attempt to circumvent any usage limits, access controls, or security features of the Platform
• Upload or transmit viruses, malware, or any other malicious code
• Interfere with or disrupt the integrity, performance, or availability of the Platform
• Attempt to access any account, data, or system that you are not authorized to access

Harmful content

• Send harassing, threatening, defamatory, or discriminatory communications through the Platform
• Use the Platform to contact minors for commercial purposes
• Transmit content that infringes any intellectual property, privacy, or publicity right of any third party
• Use the Platform in any way that could damage Demando’s reputation or relationships with third-party providers

We reserve the right to suspend or terminate your account immediately if we determine, in our sole discretion, that you have violated any of these prohibitions.

07Email outreach and CAN-SPAM compliance

Your responsibilities as a sender

When using Demando to send email, you agree to:

• Only send emails to recipients where you have a legitimate business purpose and a lawful basis for contact
• Ensure all emails include your accurate business name and physical mailing address
• Include a clear, functional unsubscribe mechanism in every commercial email (Demando includes this automatically — do not disable or circumvent it)
• Honor all unsubscribe requests within 10 business days
• Not use misleading subject lines, sender names, or “from” addresses
• Comply fully with CAN-SPAM, GDPR, CASL, and any other applicable email law in the recipient’s jurisdiction
• Maintain records of consent where required by law

Email volume and deliverability

You agree to use the Platform’s email sending features responsibly and within the sending limits of your Subscription plan. Excessive sending volume, high bounce rates, or high spam complaint rates may result in temporary sending restrictions or account suspension to protect the deliverability of all Demando customers.

No spam guarantee

Demando does not guarantee that emails sent through the Platform will be delivered, opened, or not marked as spam. Deliverability depends on many factors outside our control including recipient email provider settings, sender reputation, and the content of your emails.

08Lead and contact data

Your data, your responsibility

You are solely responsible for all Lead Data you access, import, upload, or use through the Platform. This includes ensuring you have a lawful basis for holding and processing that data under applicable privacy laws.

Apollo and third-party contact databases

When you use Demando’s lead generation features powered by Apollo or other third-party databases, you agree to:

• Use the contact data solely for lawful B2B sales and marketing purposes
• Comply with Apollo’s terms of service and acceptable use policy
• Not export, resell, or redistribute contact data obtained through the Platform
• Not use contact data to target individuals in their personal (non-business) capacity
• Delete contact data upon request from the data subject or as required by law

Data accuracy

Demando does not guarantee the accuracy, completeness, or currency of any Lead Data obtained through the Platform or third-party integrations. You use such data at your own risk and should verify contact information before relying on it.

GDPR and cross-border data

If you use the Platform to process personal data of individuals located in the European Union or United Kingdom, you are acting as a data controller under GDPR. You are responsible for ensuring a lawful basis for processing and for complying with all applicable GDPR obligations. Demando acts as a data processor on your behalf for the purpose of delivering the service.

09Your content

Ownership

You retain all ownership rights in the Content you submit to or create using the Platform, including lead lists, email sequences, brand profiles, and campaign data. These Terms do not transfer any intellectual property rights from you to Demando.

License to Demando

By submitting Content to the Platform, you grant Demando a limited, non-exclusive, royalty-free license to store, process, and use your Content solely for the purpose of providing and improving the Platform and our services to you. We do not use your Content to train AI models or share it with other customers.

Your warranties

You represent and warrant that:

• You own or have the necessary rights and permissions to use and submit all Content you provide
• Your Content does not infringe any third-party intellectual property, privacy, or other rights
• Your Content does not violate any applicable law or these Terms

Content removal

We reserve the right to remove any Content that violates these Terms, is reported as infringing, or that we determine in our reasonable judgment is harmful, illegal, or inappropriate — without prior notice to you.

10Our intellectual property

The Platform, including all software, design, text, graphics, interfaces, logos, trademarks, and other content created by Demando, is owned by Demando Inc. and protected by intellectual property laws. These Terms do not grant you any rights in our intellectual property beyond the limited license described in Section 5.

The Demando name, logo, and all related product names are trademarks of Demando Inc. You may not use our trademarks without our prior written permission.

Feedback you provide about the Platform (suggestions, ideas, or improvements) may be used by us without restriction or compensation to you. You are not obligated to provide feedback.

11Third-party integrations

The Platform integrates with third-party services including Apollo, HubSpot, Gmail, Outlook, Webflow, and Salesforce. Use of these integrations is subject to the respective terms of service of each third-party provider.

Demando is not responsible for the availability, accuracy, content, or practices of any third-party service. If a third-party integration becomes unavailable or its terms change in a way that affects our ability to offer the integration, we may modify or discontinue that integration without liability to you.

You are responsible for complying with the terms of any third-party service you connect to the Platform. Violating a third-party’s terms through your use of Demando may also constitute a violation of these Terms.

12AI-generated content

Demando uses large language model AI technology — including Anthropic’s Claude API — to generate email content, personalization, and other outputs on the Platform.

Your responsibility for AI outputs

You are solely responsible for reviewing, editing, and approving any AI-generated content before it is sent or published. AI-generated content may contain errors, inaccuracies, or content that is inappropriate for your specific context. You should not rely on AI-generated content without human review.

No guarantee of accuracy

Demando does not guarantee that AI-generated content will be accurate, complete, appropriate, or free from bias. AI outputs are generated automatically and do not represent the views, opinions, or endorsements of Demando.

Ownership of AI outputs

Subject to applicable law and the terms of our AI providers, AI-generated content produced through your use of the Platform is treated as your Content for the purposes of these Terms. You are responsible for ensuring that AI-generated content you use complies with all applicable laws and does not infringe third-party rights.

AI training

We do not use your Content or the specific outputs generated for you to train AI models. AI processing is performed via API calls to our providers and is subject to their data processing terms.

13Confidentiality

Each party may have access to confidential information of the other party in connection with these Terms. “Confidential Information” means any non-public information disclosed by one party to the other that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure.

Each party agrees to:

• Keep the other party’s Confidential Information confidential using at least the same degree of care it uses to protect its own confidential information (and no less than reasonable care)
• Use the other party’s Confidential Information only as necessary to perform its obligations or exercise its rights under these Terms
• Not disclose the other party’s Confidential Information to any third party except to employees or contractors who have a need to know and are bound by confidentiality obligations at least as protective as these Terms

These confidentiality obligations do not apply to information that: (a) is or becomes publicly available without breach of these Terms; (b) was already known to the receiving party; (c) is received from a third party without restriction; or (d) is required to be disclosed by law or court order, provided the receiving party gives prompt notice to the disclosing party where legally permitted.

14Disclaimers

15Limitation of liability

The limitations in this section reflect a reasonable allocation of risk between the parties and are a fundamental element of the basis of the bargain between you and Demando. Demando would not be able to provide the Platform at the pricing offered without these limitations.

16Indemnification

You agree to defend, indemnify, and hold harmless Demando, its directors, officers, employees, contractors, agents, licensors, and partners from and against any claims, liabilities, damages, judgments, awards, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to:

• Your use of the Platform or any Content you submit
• Your violation of these Terms
• Your violation of any applicable law, including email marketing laws (CAN-SPAM, GDPR, CASL)
• Your use of Lead Data or contact information obtained through the Platform
• Your violation of any third-party rights, including intellectual property, privacy, or publicity rights
• Any claim by a recipient of emails sent through the Platform that your emails constitute spam or violate applicable law

Demando reserves the right to assume exclusive control of the defense of any matter subject to indemnification by you, at your expense. You agree to cooperate with Demando’s defense of such claims.

17Termination

Termination by you

You may cancel your subscription and terminate your use of the Platform at any time by canceling through your account settings or by contacting us at team@getdemando.com. Termination takes effect at the end of your current billing period.

Termination by Demando

We may suspend or terminate your access to the Platform, with or without notice, for any of the following reasons:

• Violation of these Terms or our acceptable use policy
• Non-payment of fees after a cure period
• Conduct that poses a risk to other customers, third parties, or Demando’s reputation or operations
• Requirement of applicable law
• Cessation of the Platform or the relevant features you are using

We will generally provide notice before termination for non-payment, but may terminate immediately for serious violations including spamming, illegal activity, or security threats.

Effect of termination

Upon termination:

• Your license to use the Platform ends immediately
• You will lose access to your account and all data stored within it
• You may request an export of your data within 30 days of termination — after that period, we may delete your data
• Any outstanding payment obligations survive termination
• Sections of these Terms that by their nature should survive (including Sections 9, 10, 13, 14, 15, 16, and 18) will survive termination

If we terminate your account without cause, we will provide a prorated refund of any prepaid fees for the unused portion of your subscription period.

18Disputes and governing law

Governing law

These Terms are governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions.

Informal resolution

Before initiating any formal dispute, you agree to contact us at team@getdemando.com and give us 30 days to attempt to resolve the dispute informally. Most concerns can be resolved this way.

Arbitration

If informal resolution fails, any dispute, claim, or controversy arising out of or relating to these Terms or the Platform will be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules, rather than in a court of law.

The arbitration will be conducted in English. The arbitrator’s decision will be final and binding and may be entered as a judgment in any court of competent jurisdiction.

Class action waiver

YOU AND DEMANDO AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE ACTION. Unless both parties agree, no arbitrator or judge may consolidate more than one person’s claims or otherwise preside over any form of a representative or class proceeding.

Exceptions

Notwithstanding the above, either party may seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property rights or confidentiality obligations.

Jurisdiction

For any matters not subject to arbitration, you consent to the exclusive jurisdiction of the state and federal courts located in Delaware, United States.

International users

If you are located in the European Union or another jurisdiction that does not permit mandatory arbitration clauses, the arbitration provision above may not apply to you. In such cases, disputes will be resolved in the courts of Delaware, subject to any mandatory jurisdiction rules in your country.

19Changes to these terms

We may update these Terms from time to time. When we make material changes, we will notify you by:

• Sending an email to the address associated with your account at least 14 days before the changes take effect, and/or
• Posting a prominent notice on the Platform

Minor or non-material changes (such as clarifications, typographical corrections, or changes required by law) may take effect immediately.

Your continued use of the Platform after the effective date of updated Terms constitutes your acceptance of the changes. If you do not agree to the updated Terms, you must stop using the Platform and may cancel your subscription before the changes take effect.

The most current version of these Terms is always available at getdemando.com/terms. Previous versions are available upon request.

20Contact us

Last updated June 25, 2026 · By using Demando you acknowledge that you have read, understood, and agree to be bound by these Terms